Charge 5 Screen is on in the morning

[yajimbo]

I don't wear my Charge 5 when I go to sleep, but when I wake up the screen is on, and when I touch the screen it goes brighter and then goes off as I have the screen time out set to default.

The settings are:

Always on is Off

Screen Time out is Default

Screen Wake is Auto

Is there something that I am missing in settings?

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome back to the Community forums, @yajimbo. 

Thank you for sharing all the information about the issue you're experiencing with your Charge 5. 

Let me know if the screen is on every single time that you wake up or if it's something sporadic. If you haven't done so already, please make sure to try the steps listed here below as well, as they have been useful for other users with similar problems: 

1. Restart your device following these steps. 
2. Please sync your device in the Fitbit app. 
3. If you  can't sync:
   • Remove the device in the Fitbit app.
   • Uninstall and reinstall the Fitbit app.
   • Set up the device again.
4. If you continue to have the same problem, please try changing the clock face as well. 

Hope this helps, I'll be around. 

[yajimbo]

Hi @DavideFitbit,

Thank you for replying, I was just waiting a couple of days to see how often the screen is on when I wake up.

It has on every day, the screen is not at full brightness and goes bright once I touch the screen and will then go off after I have just touched it like a the timeout settings that is set.

I have done a restart and the same thing has happened, I have also synced to the app and still it happens, so I will change the Runliner clock face to see if that makes any change, and will reply once again.

---------------

So with a different clock face it has made no difference.

I only think if it's due to receiving a notification when my iphone is in silent mode (although it's just displaying the clock and not a notification), as I always have messages in the morning.  Although through out the day I don't notice the screen being on when I don't view a notification.

I can't remember if it's always been happening since I've had the watch or if it's starting happening.

[DavideFitbit]

@yajimbo Thank you for sharing this update and for confirming that you already tried the steps suggested. 

It's possible that you're seeing the screen on due to a notification, but it's a bit strange if you're finding the screen on every single time. If you haven't done so already, could you please try turning on the Sleep Mode or the Do Not Disturb Mode in your device's settings while you're sleeping? These settings should turn off all notifications and celebrations, as well as preventing the device from turning on when you turn your wrist. 

I'll be around.