Charge 5 Setup, stuck on Privacy Policy page

[SunsetRunner]

I have had a Fitbit Blaze on my account for 4 years and I just bought a Charge 5, but when trying to set it up I can not find a way to accept the Privacy Policy so the setup remains hung on that screen. I need advice on how to go about accepting the Fitbit Privacy Policy after I have read it and the Accept button continues to remain ghosted.

Moderator edit: subject updated for clarity

[Wibby]

Hello @SunsetRunner 

Did you try scrolling all the way to the bottom of the Privacy Policy?  A lot of things these days won’t open up the Accept button until you’ve ‘read’ the whole thing (or at least scrolled all the way to the end).

 I’m hoping that will do the trick.

[SunsetRunner]

Thanks for your quick reply Wibby. I did scroll allllllll the way to the bottom of the Privacy Policy several times and even clicked on some of the links, nevertheless the Accept button still remains ghosted. Do you have any other possible tips? I'm really excited about being able to use my new Charge 5! 

[Wibby]

Oh no - I was really hoping it would work!

How about hitting refresh or the back button and starting again?  That often fixes things.  Like ‘turn it off and turn it on again’…

[SunsetRunner]

I've hit the back button several different times and started the setup procedure over many times, but each time I run into the Privacy Policy screen which offers me no way to accept.

[Wibby · Accepted solution]

Hello @SunsetRunner 

I was just researching and seeing what other people did in that situation.  It sounds like freshly getting to the screen, then waiting a minute, then scrolling down to the end might possibly work…

It’s worth a quick try…

I just saw one other thing:  Uninstall and reinstall the App on your phone - that may help to unblock the privacy problem.

[SunsetRunner]

Thanks to your advise I finally got the Accept button, clicked on it and now the Charge 5 is being updated! Thank you so much for your constructive help Wibby!

[Wibby]

Oh @SunsetRunner ,

I'm so happy for you!!!!  Which thing worked?  This could be useful information if someone else has the same problem one day.

[DavideFitbit]

Thanks for your help with this, @Wibby! 

Welcome to the Community forums as well, @SunsetRunner. 

It's good to know that you were able to get past the Fitbit Privacy Policy page to complete the set up process. If you haven't done so already, make sure to participate in the Discussion forums of the Community. 😁

Have a great day.