Charge 5 Sleep Tracking Issue and Black Screen Problem

[AmeliaCatherine]

I've been using the Fitbit Charge 5 for a while now and have generally been very happy with it. However, recently, I've encountered a couple of issues that I could use some advice on. The Charge 5 used to be quite Librarygenesis.Wiki  accessing Electronic book Repositories, Academic journals ranking, File Transfer Services accurate with tracking my sleep stages, but lately, it seems to have stopped doing so my Charge 5 screen occasionally goes completely black, and I can't seem to wake it up or interact with it in any way. Is there a fix or workaround?

[Talahthas]

Welcome to the Fibit community, @AmeliaCatherine!

Sad to hear that you're having issues with your Charge 5. As a first approach to hopefully get things fixed, I'd suggest restarting it. Before doing so you should make sure you've synced your device to not lose any data tracked so far. Also you should verify that the charging contacts on your device are clean and the charging pins on it's charging adapter are clean as well and can move flawlessly. In doubt, please have a look here:

How do I clean my Fitbit device?

Next please closely follow these instructions as timing is crucial for this procedure:

1.) Connect your Charge 5 to the charging cable which has to be connected to a reliable power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

I'd like to point out that it sometimes requires more than one attempt to restart Charge 5. So, before throwing the towel, please give it another try.

Regarding missing sleep stages I'd recommend having a closer look at "Why don't I see sleep stages today?" following the link below:

What should I know about Fitbit sleep stages? 

I'll keep my fingers crossed.

[RiekoC]

Hello & welcome @AmeliaCatherine 

In addition to @Talahthas recommendations, it is helpful to check on the amount of battery left in your Charge 5. If it's low on battery power, that could affect it tracking your sleep. You might want to keep an eye on the battery and see if you are experiencing battery drain.