Charge 5 Stopped Synching and No Longer Buzzes or Shows % When Plugged In

[JennSv]

My Charge 5 that I purchased in April of this year stopped synching yesterday. It charges, but no longer buzzes or shows the battery life like it used to when plugged in. I tried two different chargers (old Charge 5 one) and neither helped. 

I ran through all of the troubleshooting steps and I cannot add the device back to my app. Device can't locate phone and phone can't find device. If this is firmware related, is there a fix, otherwise am I still in warranty and can I get a replacement? 

[JennSv]

And now it's totally dead. 

[RiekoC]

Hello @JennSv 

Since you bought your Charge 5 in April 2023, it should be under warranty, provided you bought it from an authorized seller. 

It sounds like you should contact Fitbit support about your issue. Click here for links to contact them via chat, phone, or direct message: Fitbit support 

Please be aware that at time of this reply, the banner announcing support is experiencing high volume is showing at the top of the forum. It may take several times to reach support.