Charge 5 Trying to do my ECG but it keeps saying ‘Error'

[Ozzie73]

Trying to do my ECG but it keeps saying ‘Error - Please reopen the application’ 

What does this mean? I’ve tried logging out but still no joy!!!

TIA 

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, it's good to see you visiting the forums for the first time, @Ozzie73. 

Thanks for the information provided about this error message with your Charge 5.  

The ECG feature is not available in all countries for the moment. I recommend that you review this list as well to check if your country has been added.

In addition, and if your country is indeed listed, please try the following: 

1. Uninstall the ECG app from your Charge 5.
2. Force quit the Fitbit app and restart your tracker.
3. Open the Fitbit app and pull down on the screen to force a manual sync.
4. Install the ECG app one more time and make sure the permissions are enabled.
5. Tap Discover > Assessments & Reports > Heart Rhythm Assessment to double check if still appears completed 
6. Try taking a reading one more time and let me know how it goes.

[Ozzie73]

Thank you. Restarted in settings and it’s all fine now. 

[DavideFitbit]

@Ozzie73 That's great news! Thanks for sharing this update. 

See you around.