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Charge 5 - Unable to access to my Fitbit account

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‎03-03-2022 17:21 - last edited on ‎03-07-2022 14:46 by Fitbit Moderator

‎03-03-2022 17:21 - last edited on ‎03-07-2022 14:46 by Fitbit Moderator

I have to reinstall my Fitbit app and it won’t let me use my email address I had what do I do it’s the only email address I use

 

Moderator Edit: Clarified subject

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‎03-03-2022 18:48

‎03-03-2022 18:48

That probably means you tried to create a new account.  Rather than create a new account, you just want to log in with same email and password you were using before, even though you reinstalled the app.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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