Charge 5 - Unable to download ECG report

[BullitBob]

Very pleased to see ECG app arrive on charge5 and it works!…

But I was unable to get the download of ECG report to send to email…

Anyonr know where it went when I sent it?…

Moderator Edit: Clarified subject

[SunsetRunner]

Downloading or sharing heart rhythm assessment is impossible. 

Tried to download, 35mins and still downloading thought I would share might be easier another 30mins and still preparing the report for sharing.

What am I doing wrong for it to take sooooooo long.

[Hingane]

Does anyone know if this update is coming to other countries (Finland)?

[LizzyFitbit]

@BullitBob, @SunsetRunner and @Hingane. It's good to see here in the forums.

@BullitBob and @SunsetRunner Thanks for bringing this to our attention. I understand how you're feeling and I'm sorry for this inconvenience. To look into this, may I know the model of your phone? Also, do you see an error message when trying to download the reports? If you haven't done so, please give a try to the following steps:

1. Force quit the Fitbit app.
2. Reboot your phone.
3. Open the Fitbit app and pull down on the screen to force a manual sync.
4. Tap Discover > Heart Rhythm Assessments > View Results.
5. Tap on any of your results > Export a PDF for your doctor.
6. You'll receive a notification once the file is ready to download. Wait until then and try one more time.

@Hingane Thanks for joining this thread. Let me clarify that that the firmware update is a progressive rollout and isn't released based on region. Don't worry if you don't see this update now, you'll see it available in the Fitbit app soon. To receive more updates, please keep an eye on this thread.

[DramaQueenDiva]

Hi @SunsetRunner,

I have a feeling it has something to do with the app.  Have you cleared your Fitbit app cache?

[SunsetRunner]

@LizzyFitbit  Not working, PDF downloading for 15 minutes and still going and nothing I left it downloading for ages so still the same, so I close it. The report is there I am just not able to download or view it.

No error message, just continually downloading.

The phone is an Oppo Reno 4Z

[SunsetRunner]

@DramaQueenDiva Thank you for the suggestion but the result is the same downloading forever and still nothing.

[LizzyFitbit · Accepted solution]

Hi there, @SunsetRunner. @DramaQueenDiva Thanks for your help!

@SunsetRunner Thanks for getting back with the requested information, and for your efforts while troubleshooting the Fitbit app. I'm sorry this continue happening and because you have an Android phone, please give one last try to the following steps in the given order:

1. Remove your Charge 5 from the Bluetooth settings.
2. Go to your phone's settings, tap Apps > Fitbit > Storage > Clear Cache.
3. Go back one screen, tap Force Stop and uninstall the Fitbit app.
4. Reboot your phone.
5. Reinstall the Fitbit app and log back into your account.
6. Pull down on the screen to force a manual sync.
7. Take new ECG reading and try downloading the file one more time.

[SunsetRunner]

@LizzyFitbit Thank you so much for your assistance it worked.

[LizzyFitbit]

Hi @SunsetRunner. I hope you're doing well.

That's awesome news! I'm glad you're now able to download your ECG report correctly. I appreciate the time taken while troubleshooting the Fitbit app and I hope you can keep enjoying the experience with your Charge 5.

Have a great weekend ahead. 😎

[Diligas]

For me it was the ECG app within the Fitbit app. Go to gallery in your profile and go to your apps. Uninstall the ECG app from there. Then go to apps in your phone, clear the cache, force stop, and reboot. Now go back the gallery in the fitbit app and reinstall the ECG app. This is what I had to do on my Android Galaxy S22

[LizzyFitbit]

Hi there, @Diligas.

Thanks for joining this thread and sharing the steps that worked for you! I'm glad you sorted this out and I'm sure your post will help other members experiencing similar issues.

By the way, let me invite you to visit our Health & Wellness board where you can make new friends and start your own topics. Happy stepping! 😊