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Charge 5 WAY overcounting steps (200k in one day)

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‎11-22-2022 16:02

‎11-22-2022 16:02

Recently my charge 5 has been occassionally WAY WAY overcounting the number of steps I'm doing. For example today it's saying I've done over 200,000 steps and burned 18,000 kcals. I have no idea when the numbers are jumping up and it can't be building the numbers day on day because my readings yesterday were totally normal. It has also never counted my floors despite me walking hills most days, so pretty unimpressed. Have tried re-starting it loads too but makes no difference. 

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‎11-23-2022 05:19

‎11-23-2022 05:19

@FloraExplorer You've written that you've already tried restarting your Charge 5. Not knowing whether or not you've also tried resetting it, here's how that would be done:

 

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.

2.) Press the button on the flat end of the charger 3 times. This flat end is connected to the USB-C connector. Wait 1 second each time you after you have pressed the button.

3.) Wait 10 seconds until you see the Fitbit logo.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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