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Charge 5 - Wallet not allowing to add cards

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‎02-13-2025 01:47 - edited ‎02-18-2025 01:17

‎02-13-2025 01:47 - edited ‎02-18-2025 01:17

Hello,

Yesterday I was having problems with my Charge 5 for payments via Google Wallet.

On the forums, it was suggested to remove and re-add the card.

Well I removed the card, and now I cannot add any new ones. Every time I try to add a card, the request times out during the "Processing card details" step. 

The card works in my Google wallet app instead. And I tried also with a second new card but I get the same error. And I already checked, my bank is in the list of supported banks for my country.

What else can I do? It is a problem on Fitbit side?

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‎02-17-2025 01:00

‎02-17-2025 01:00

As an update, I tried with multiple cards from the same/another bank, plus my Wise card (which is definitely supported). No luck, still getting the same timeout error.

Last week I contacted the Google support but did not receive much help other than 'try to reboot the devices and turn off/on the bluetooth'. Which did not work.

This is quite annoying as I was using the feature a lot!

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