On the Fedex website it NOW SAYS, "No delivery date." I called Fedex to complain. He told me to complete a LOST claim on Fedex. I tried to do this but the only people that can do this is Fitbit because THEY ae the ones that gave me the preprinted label. MORE DRAMA!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I called Fitbit, AGAIN, and pleaded with the guy. It has been 34 days since I mailed my broken Charge 5. He did some digging and said he would send another one, which he did, I have a tracking number.
This has been a REALLY REALLY BAD EXPERIENCE. I can see why Fitbit has such a BAD reputation for customer service. I asked to to be transferred to Fitbit Premium CS and asked them why I should not get my Premium membership extended, knowing full well it's THEIR device which failed so I could not use Fitbit Premium. He basically said Too Bad! I aksed for his manager. He refused. He said I'd get an email. NOTHING!!! AFTER 4 YEARS, THIS IS MY LAST FITBIT. EVER! You never know how good a company is until YOU NEED THEM. Well, sadly, I found out!
