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Charge 5 Water Damage

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‎01-25-2023 15:23 - last edited on ‎01-26-2023 08:25 by Moderator Alum

‎01-25-2023 15:23 - last edited on ‎01-26-2023 08:25 by Moderator Alum

A couple days ago, I swam in a pool with my watch on, as I have done many times before, and upon exiting the pool I noticed the watch flickering white with the Fitbit logo on the screen. After drying the watch with a towel and then leaving it in a bowl of rice overnight, the watch is now completely unresponsive. I have tried multiple techniques to attempt to restart the watch but none have worked.

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4 REPLIES 4

‎01-26-2023 08:25

‎01-26-2023 08:25

Hi, welcome to the Fitbit Community forums, @A_Cummings. 

 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed and I recommend that you continue the communication with them for more instructions. 

 

Davide | Italian and English Community Moderator, Fitbit


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‎01-26-2023 15:30

In response to DavideFitbit

‎01-26-2023 15:30

I have had the same trouble.  Mine is charged and turns on with time and date, but I can't exit that screen.   No tapping g works.  Any ideas?  I had it on  water lock. Then it died.  Recharged and now stuck on the main screen.  

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‎01-26-2023 15:54 - edited ‎01-26-2023 20:03

‎01-26-2023 15:54 - edited ‎01-26-2023 20:03

Yes, same thing.  Charge 5 was purchased November 21 and has been in the water previously with no problems. Went for a dip on Australia day and I can see condensation inside the sensors on the back.  These things are not waterproof.

 

Have now chatted to support and they are sending out a new charge 5.  Easy and quick process.  Thanks Fitbit.

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‎02-09-2023 04:53 - last edited on ‎12-26-2024 08:54 by Fitbit Moderator

In response to Smitchell5

‎02-09-2023 04:53 - last edited on ‎12-26-2024 08:54 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @Smitchell5 @bonoginbud. 

Thanks for confirming that you've been experiencing a similar issue with your Charge 5.

@Smitchell5 I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

@bonoginbud I'm sorry to see that it wasn't possible to resolve the problem, but it's good to know that you'll be receiving a replacement device. 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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