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Charge 5 - White screen and no longer linking to app

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‎02-23-2023 14:20 - last edited on ‎02-23-2023 14:42 by Fitbit Moderator

‎02-23-2023 14:20 - last edited on ‎02-23-2023 14:42 by Fitbit Moderator

My Charge 5 screen has gone white and device no longer links with app. Have tried pressing the charger button 3 times multiple times and no success. Can’t contact customer support. Please help

 

Moderator edit:  updated subject for clarity

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‎02-24-2023 03:34

‎02-24-2023 03:34

Welcome to the Fitbit community, @Supergirl62!

Sad to hear that your Charge 5 isn't working properly. You mentioned that you've already tried restarting your device. Because a certain pattern is required to do so, please try it again following these instructions closely:

 

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.

2.) Press the button located on the USB plug of the charger 3 times within 8 seconds(!), holding each press for about 1 second(!).

3.) Wait 10 seconds or until the Fitbit logo appears.

 

If that won't work for you, here are all options to contact Fitbit support, put together:

 

Fitbit Support Contact 

 

According to some users, contacting Fitbit Support on Twitter might be a good approach.

 

I'll keep my fingers crossed.

 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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