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Charge 5 - White then Black screen

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‎06-05-2023 11:26 - last edited on ‎06-06-2023 06:37 by Moderator Alum

‎06-05-2023 11:26 - last edited on ‎06-06-2023 06:37 by Moderator Alum

Charge 5!  - White then Black screen! Please help! 

White screen, tried resetting, now it's black screen!  Cant see a single thing.  Have tried to change the clock via the app, restart with power cable, is there anything I'm missing? 

 

Moderator edit:  updated subject for clarity

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‎06-06-2023 06:37 - last edited on ‎07-31-2023 03:46 by Fitbit Moderator

‎06-06-2023 06:37 - last edited on ‎07-31-2023 03:46 by Fitbit Moderator

Hi, welcome BACK to the Fitbit Community forums, @Tracey.ddd. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed.

Davide | Italian and English Community Moderator, Fitbit


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