Charge 5 Won't Awaken

[Jaki12]

My charge 5 will not wake up without tapping the face. My Charge 4 would awaken with turn my write. Hell

[Jaki12]

I meant help

[Wibby]

Hello @Jaki12 

Please check that Screen Wake mode is set to Auto.  Scroll down from the clockface and you'll see a big blue button. Tap it to change if you need to.  You want it to be on Auto not Manual.

Also make sure that Sleep Mode and DND are Off.

I hope that helps a bit.

[Jaki12]

Good Morning!

Thank you.

Jaki12



Sent via the Samsung Galaxy S10+, an AT&T 5G Evolution capable smartphone

[Jaki12]

Good Morning All,

Thank you everyone for your assistance. I was able make the correction on my charge 5

Jaki15