Charge 5 Won't Sync, Charge, or Pair

[SCool]

Two days ago my fitbit silent alarm didn't go off/vibrate in the morning like it was supposed to. I noticed it still had my step count from the previous day showing as the current day's steps even though I hadn't gotten out of bed yet and midnight had passed. I assumed the app needed an update so I checked the Google Play store but the Fitbit app was up to date. So then I tried to sync it manually in the fitbit app and it wouldn't sync. When I went to charge it the device wouldn't charge. I cleaned the charger and Charge 5 just in case but that didn't work. I tried plugging it into different electrical outlets, with different plugs/blocks, and even tried charging via USB on my computer and nothing worked. I manually restarted the fitbit 5 times on the device settings to no avail. I unpaired it from my phone and tried to pair it back in case that would reset it somehow but my phone/fitbit app says it found the device but then can't finish pairing after it finds the device. I also tried uninstalling the fitbit app on my phone and reinstalling it just in case but that didn't work either.

In summary: out of nowhere Fitbit Charge 5 won't sync, charge, and won't pair back to the same device it had been paired to previously. Help!

[SCool · Accepted solution]

If anyone runs into this issue, I finally got it fixed with the help of Jose from fitbit support chat. I had to keep restarting my Charge 5 over and over again and after several tries it worked. It's working perfectly now!

Before when I hit restart the screen would go black for a few seconds but then go back to my regular clock face. Finally the last time it went black and then showed to fitbit logo, showing it truly did restart.

[CarolDinWI]

What do you mean by restart? Is it something different from simply opening the app?

[Folkor]

On the Charge 5, you pull down from the top on the clock face and select settings.  Then scroll down till you see restart device.  I had to do this several times before I saw the logo as well and then my device started syncing with my phone again.

[DebbieChngola]

When I get the Settings screen - only have Display Settings to change, the Settings screen will NOT react. My mobile divice cannot find my Charge 5 - I reset via the Pulse on my USB charger. Nothing works?

[Folkor]

When you see Display Settings you can't swipe up to get additional options? If it's not giving you more things to scroll through you may need a replacement. Not sure if there is another way to hard reset it.