Charge 5 Won’t hold Charge

[Gray721]

My charge 5 stopped holding a charge yesterday. I charged it to 100% 3 times yesterday and now each time it went dead in about an hour. Charged it again to 100% and then it was dead by morning. I see in the forum this is a common issue but haven’t seen any fix. I’ve had this Fitbit since Nov 22 and it worked great up until yesterday. 

[Rorose132]

I agree entirely. Google is an evil company (by their own admission), and they seem to be going out of their way to make everything they touch worse. I’ve had a Fitbit for the bulk of the last decade, wearing it more or less constantly, but I’m in the market for a new brand

[JF325A]

I contacted fitbit support. They said they can do nothing to fix it. 

[DGillett]

Your response is the reason why I haven't bothered contacting fitbit support. I figured it would be a waste of time.

[DGillett]

I have as well. I owned a Charge 4 for almost 3 years before I broke one of wrist band connectors and had no choice but to get a Charge 5. Only place I could obtain another Charge 4 was on the secondary market, and I wasn't comfortable with that option.

[NoodleGoblin]

I talked to customer service 3 times and have them my case number so they knew I kept coming back and exhausting their advice. I've only had this fitbit 7 months so I'm being sent a new one for free that should arrive today. 

[driech]

But that's not the answer! There are at least 200 other folks on this
community help page who have the same issue. All with Charge 5 devices
which stopped holding charge around the time that a software update was
installed. You are lucky that your device was still in warranty. Most
aren't and Fitbit/Google are ignoring the issue.
I hope that the new Fitbit gets you sorted and congratulations on your
perseverance.

[TatD]

Hey thanks for this tip I’ve been playing with it like you mentioned charging it and recharging it throughout the day for the better part of a week I even cleaned it with a cotton pad and rubbing alcohol and voila out of the blue today it seems to be working again and holding the charge.  It’s been about 6 hours since the last full charge and it’s showing 90%!  
HR lights still not working though.
I hate that this is what we’ve been reduced to doing to get Fitbit’s product to work that I spent good money on just 2 years ago, but I’ll take it at this point.  I just can’t see myself shelling out money for another one.  It’s ridiculous!  But I’m happy for now. 

[TatD]

I couldn’t agree with you more bas_rodriguez.  I’ll be trying Garmin in the future.  For now mine just miraculously started up again today. 🤞🏼 Let’s see how long it lasts this time.

[daniel72]

That is what exactly I feel. I have used Fitbit since 2011 and after Google acquired Fitbit, they turned it into a soulless company that disregards the very premise of keeping user’s fit.