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Charge 5 active zone minutes over counting daily

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‎10-17-2021 00:31 - last edited on ‎10-18-2021 09:09 by

‎10-17-2021 00:31 - last edited on ‎10-18-2021 09:09 by

My active zone minutes will randomly jump up into the hundreds. Also, the fitbit will register an exercise that I am not doing at a time I could not be doing it

 

 

Moderator edit: subject for clarity 

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3 REPLIES 3

‎10-18-2021 09:17

‎10-18-2021 09:17

Welcome to the Fitbit Community, @DForrest.

 

Thanks for the details shared in your post. I understand your concern and would like to advise that you earn Active Zone Minutes for time spent in the fat burn, cardio, or peak heart-rate zones. You earn 2 Active Zone Minutes for each minute you’re in the cardio or peak zones, so it's possible to earn more Active Zone Minutes than your workout time. Heart-rate zones are personalized based on your fitness level and age. For more information, see How do I earn Active Zone Minutes?

 

Regarding the issue with exercise tracking, please let me know what type of the exercise you device is registering and if you're doing a different exercise during this time. Have you tried to edit the type of exercise: How do I edit or delete an exercise or activity in the Fitbit app? I will be glad to investigate further. 

 

Looking forward to hearing back from you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-18-2021 09:33

In response to LiliyaFitbit

‎10-18-2021 09:33

The withdrawal of the 15 minute step recording facility in August 2021 is a massive backward step (excuse the pun) & the lack or response from Fitbit after 4 - 5 years of using the product has been exceedingly disappointing & in fact exceedingly poor. You do not expect to suddenly lose a useful part of tghe app then discover that Fitbit themselves have no idea how the change was made.

 

Very, very poor.

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‎10-20-2021 12:52

In response to Jenserve

‎10-20-2021 12:52

Welcome to the Fitbit Community, @Jenserve.

 

I appreciate your participation in the Forums and sharing your feedback. You can find more information about this change in this thread. Please know that our team strives to improve our products, services and overall environment based on the feedback we receive from our Community members.

 

I was able to see that you have already contacted our Support team regarding this. Thank you for your time and efforts.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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