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Charge 5 alarm not working

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‎03-02-2022 03:55 - last edited on ‎03-02-2022 06:04 by Moderator Alum

‎03-02-2022 03:55 - last edited on ‎03-02-2022 06:04 by Moderator Alum

The biggest dissatisfaction with Charge 5 is the alarm feature. My alarm just stopped working I reset the alarm and then reset device turned Bluetooth on and off still not working. No support help

 

 


Moderator edit: subject updated for clarity

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‎03-02-2022 06:03

‎03-02-2022 06:03

Hi, welcome to the Fitbit Community forums, @Time2022.  

 

Thank you for sharing all your feedback and that you've been experiencing this inconvenience with your Charge 5. 

 

If you haven't done so already, I recommend that you try restarting the device using the three pulse restart method mentioned here below, instead of the restart option found on the Charge 5 itself: 

 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

In addition, please try removing and re-adding the alarm following these steps. 

 

I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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