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Charge 5 alarms aren't working properly

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‎05-16-2023 03:25 - last edited on ‎05-16-2023 04:48 by Fitbit Moderator

‎05-16-2023 03:25 - last edited on ‎05-16-2023 04:48 by Fitbit Moderator

I’ve noticed that the alarm on my Charge 5 randomly stops working every few weeks. If I restart it it starts working again, but I really do not like having an alarm that I can’t trust. Anyone know why this happens and if there’s a workaround?

 

 

Moderator Edit: Clarified subject

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‎05-16-2023 04:52 - edited ‎05-26-2023 04:31

‎05-16-2023 04:52 - edited ‎05-26-2023 04:31

Hi there, @quillo. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. 

To better assist you, may I know if you reset your Charge 5 or the alarm? In the meantime, try the following steps if you haven't already:

  1. Sync your Fitbit to your account.
  2. Restart your Charge 5. 
  3. Remove the alarm.
  4. Sync your Fitbit.
  5. Add the alarm.
  6. Since once more.

Then they should start working. Please give it a try and let me know how it goes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-16-2023 04:52 - edited ‎05-26-2023 04:31

‎05-16-2023 04:52 - edited ‎05-26-2023 04:31

Hi there, @quillo. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. 

To better assist you, may I know if you reset your Charge 5 or the alarm? In the meantime, try the following steps if you haven't already:

  1. Sync your Fitbit to your account.
  2. Restart your Charge 5. 
  3. Remove the alarm.
  4. Sync your Fitbit.
  5. Add the alarm.
  6. Since once more.

Then they should start working. Please give it a try and let me know how it goes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes