help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 alarms suddenly stop working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-03-2023 02:12 - last edited on ‎03-03-2023 04:20 by Fitbit Moderator

‎03-03-2023 02:12 - last edited on ‎03-03-2023 04:20 by Fitbit Moderator

I have a charge 5 and periodically the alarm stops working. I do the charger button reset and it will work for a while and then stop again. I see from past posts this has been an issue for a while, why has it not been fixed?

The charge 5 is a great device, but having to constantly fiddle with alarms and reset it is frustrating.

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
4 REPLIES 4

‎03-03-2023 03:21

‎03-03-2023 03:21

Welcome to the Fitbit couuminty, @Krissi1510!

Please try to resolve this issue by performing a normal restart on your Charge 5. To do so, just swipe down from the clock face to Settings. Then tap on Settings, followed by a tap on Restart Device. Finally confirm by tapping on Restart.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎03-03-2023 04:16 - edited ‎03-03-2023 04:16

In response to Talahthas

‎03-03-2023 04:16 - edited ‎03-03-2023 04:16

I have tried that several times as well. Are there any plans to fix this issue?

Best Answer
0 Votes

‎03-03-2023 04:24

In response to Krissi1510

‎03-03-2023 04:24

Hi there, @Krissi1510. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. I understand how you must be feeling. @Talahthas Thanks for helping out!

 

In addition to the steps you've tried, I recommend to try removing and re-adding the alarm. See How do I manage alarms on my Fitbit device? In addition, please make sure you've restarted your Charge 5 using the three pulse restart method described here.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎03-03-2023 04:28

In response to MarreFitbit

‎03-03-2023 04:28

I have also tried removing and readding the alarm, still have the same issue. I am really keen to understand why Fitbit aren't trying to fix it? I would rather not have to follow all these steps every few weeks.

Best Answer
0 Votes