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Charge 5 alarms won't go off at the scheduled time

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‎09-24-2024 08:39 - last edited on ‎09-24-2024 14:39 by Fitbit Moderator

‎09-24-2024 08:39 - last edited on ‎09-24-2024 14:39 by Fitbit Moderator

I have fitbit charge 5 (version 20001.188.58).

Back in may, the alarm stopped working. It was always showing "tomorrow" (even when set for today) and therefore just never went off.

The factory reset has helped. Well, until yesterday. Now i experience the same issue.

Is it not smart wake issue. It is not Alexa alarms.
Other people are having this issue too. There are a couple of (locked🥴) threads here with an identical problem.

When will it be fixed?

Thank you.

Moderator Edit: Clarified subject

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