Charge 5 (and Charge 4) will not sync/connect with Galaxy Fold 3.

[ddgaslin]

First my Charge 5 would not synch. So I "removed" it and tried to reinstall it. It is seen by the Bluetooth but it will not install. So I...

- turned off and turned on Bluetooth

- reset the Charge 5 (connected via charging cable)

- reset the Charge 4 (also connected via charging cable)

- rebooted phone..multiple times

- uninstalled and reinstall the Fitbit app

And still neither device is being seen by the app and will not install.

Any additional steps would be GREATLY appreciated.

[charleskn]

You can only have one of these devices connected to your account/app at a time. I would start there, and ensure the unused device is not within bluetooth range.

[Tellygal]

I have the same issue with my Charge 5 syncing….. and it’s the only Fitbit I have. It is always  near my iPhone by 5ft. 

[charleskn]

@ddgaslin I would also make sure you have the latest Android app v3.73, which is supposed to specifically address issues with Android 13 and the "Fold" devices.

@Tellygal The general steps for syncing issues:

• Log out of the Fitbit app
• Close the app and clear the Fitbit app cache
• Turn off bluetooth
• Restart your Charge 5
• Turn on bluetooth, but do not connect to the Fitbit device
• Launch the Fitbit app and login

Some variations include:

• Remove the fitbit from the list of known bluetooth devices, before you restart the Charge 5
• Remove the Charge 5 from your account in the app settings, before you log you of the app. This requires adding the device back to the Fitbit app.

[ddgaslin]

Thank you for your responses.  Ihave tried eaxh of these synching steps-  with version 3.73- and i still cannot get my chrge 5 to install.  This is getting frustrating....

[charleskn]

@ddgaslin By "install" I assume this means the app does not recognize or connect to your Charge 5. Is that correct? If so, I would contact Fitbit support.

[ddgaslin]

The app sees the Charge 5 (and the Charge  4 when I attempted to install it), then refuses to install it.  It just keeps telling me to try again.