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Charge 5 app has stopped recording my Zone times

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‎06-26-2023 04:28 - last edited on ‎06-26-2023 06:36 by Moderator Alum

‎06-26-2023 04:28 - last edited on ‎06-26-2023 06:36 by Moderator Alum

My charge 5 app has stopped recording my Zone times 

and also my hourly steps record 

yet hourly steps is recording on my Charge 5 tracker

 

Moderator edit: subject updated for clarity

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‎06-26-2023 06:36

‎06-26-2023 06:36

Hi, it's good to see you visiting the community for the first time, @Mick51. 

Thanks for the information provided about this inconvenience with your Charge 5.  

Keep in mind that you earn Active Zone Minutes for time spent in the fat burn, cardio, or peak heart-rate zones. If you're not getting any Active Zone Minutes or a record of your hourly steps, please try restarting your device using the charging cable, as described here. 

You can also find more information on how Active Minutes are earned here.

Davide | Italian and English Community Moderator, Fitbit


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