help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 appears to have expired after 9 months use

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-15-2023 14:24

‎06-15-2023 14:24

My 9 month old charge 5 seems to have died. Last night I plugged it in to the provided charger & it started vibrating madly for several seconds, then went 'blank screen' & now won't respond to anything. It has been charging all day & I have tried the 3 pulse rest several times but still no response. Anyone got any other suggestions before I contact customer support. It didn't have any traumas, it wasn't wet & the contacts are clean!

Best Answer
1 REPLY 1

‎06-15-2023 15:55

‎06-15-2023 15:55

Hi, @JerseyJohn! Sounds pretty dead! I would definitely get in touch with Fitbit Support. Good luck!

MakMak | Community Council

If you find a response useful, please mark it as a solution to help others.

Check out the Lifestyle Forums for ways to get more active!

Best Answer