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Charge 5 back cover fell off

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‎09-18-2023 09:03 - last edited on ‎09-19-2023 04:22 by Fitbit Moderator

‎09-18-2023 09:03 - last edited on ‎09-19-2023 04:22 by Fitbit Moderator

I purchased my Charge 5 in April 2023. To my surprise and after only 5 months of use, the back cover fell off along with the gasket that was underneath it. Is there a fix for this or is the watch now useless?

Frank1053_0-1695052953245.jpeg


Moderator Edit: Clarified subject

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‎09-20-2023 11:40

‎09-20-2023 11:40

Hello @SunsetRunner 

This looks like a defective device. If you haven't already done so, you should contact Fitbit support. Click here for links to contact them by phone, chat, or direct message: Fitbit support 

Rieko | N California USA MBG PE

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