Charge 5 band broke after 2 weeks of use. How do I get a new one?

[VE64RD]

Charge 5 band broke after 2 weeks of use (see pictures). How do i get a new one?

When i push the hard plastic thing back in to place, it pops out again.

Pictures:

https://ibb.co/v1yXbmn
https://ibb.co/Rbr280H

Moderator Edit: Clarified subject

[Odyssey13]

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[VE64RD]

Thanks for the links to support! 

[VE64RD · Accepted solution]

It all got sorted out and i got a new band! 

Thank you Clarence S. fro support for all the help 🙂

[Odyssey13]

Great news @VE64RD and thanks for sharing that with us. If you'd like to see the more social area of the forums, click on the link in my signature. It's a big forum and lots going on.

[SilviaFitbit]

@Odyssey13 Thanks for the assistance provided on the thread and for flagging this post. It's good to read these type of posts. 

@VE64RD Hi there. Thanks for sharing your experience with our Support team. 

Glad to hear that you received a replacement band. Hope you continue enjoying your Charge 5.