Charge 5 band broke and I lost it

[LuminalRock]

Hi,

Yesterday I was wearing my tracker (Charge 5) and the strap broke causing it to fall off and be lost on a road.  I have tried to contact the so called customer service to put in a claim but they will not offer a replacement because it is out of the warranty period even though I have had it for just under a month.

The reason for them not offering a replacement is apparently the strap have a different warranty period.

The warranty clearly stats the following:

LIMITED PRODUCT WARRANTY FOR NEW PRODUCTS

Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product(s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "New Product Warranty Period"). 

I am truly fed up of the second rate products and service being offered.

Can anyone help?

Moderator Edit: Clarified subject

[Odyssey13]

Hi @LuminalRock  have you checked with your credit card company? Some of them offer an insurance of sorts, which has helped others with similar issues when a device is lost or broken. It can't hurt to see what they have for you.