help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 band clasp broken

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-09-2023 00:53

‎01-09-2023 00:53

One of the band clasps on my charge 5 is broken and won't snap shut. The other one is working normally, but the top one just hangs loosely. This is the same way my old charge 4 broke.

IMG_20230109_015243855.jpg

 

Best Answer
0 Votes
1 REPLY 1

‎01-09-2023 02:41

‎01-09-2023 02:41

@Prestonc15 Welcome to the Fitbit community!

I'd suggest contacting Fitbit support to check warranty options for your device:

 

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Charge 6, Aria, Aria 2
Best Answer
0 Votes