Charge 5 band clasp not working

[mldavis2]

Hello,

I just received a brand new Fitbit Charge 5 for Chriatmas but the upper band clasp seems to be broken. The band will not lock in on the top side. I bought a new band thinking that might fix the problem but it's still not working. Any help is greatly appreciated.

Moderator edit: updated subject for clarity. 

[Odyssey13]

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[AndreaFitbit · Accepted solution]

Thanks for getting back to us @mldavis2. I'm sorry to hear that your Charge 5 band clasp is broken. 

Thank you for your interaction and for the heads up @Odyssey13.

I went ahead and created a case on your behalf and a customer support representative will contact you soon.

See you around.