Charge 5 band coming off

[shangsfanclub]

I just got my Charge 5, but the band seems to come off almost constantly it’s not even getting a bump.It comes off where the band attaches to the watch, not where the bands connect to each other

 

It’s completely new and I it came off 5 times on the first day. I don’t think this is supposed to happen

[AAlFa]

Did you try pressing firmly on the side until you hear a click .. worked for me 

hope this helps 

[DavideFitbit]

Hi, thank you for sharing all this information regarding the inconvenience that you've been experiencing with your Charge 5, @shangsfanclub. 

In this case, since this is about a hardware problem or product damage, I recommend that you get in touch with the Customer Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a good day. 

[shangsfanclub]

This seems to do the job for now. There are multiple clicks in mine

[DavideFitbit]

That's great news, thank you for the update, @shangsfanclub! 

Hi, thank you for your inquiry, @CarolannBryant.   

If you're still having this inconvenience with your wristband, could you please confirm if you already tried the steps @AAlFa mentioned earlier (pressing firmly on the side until you hear a click)? 

I'll be around. 

[SunsetRunner]

I've had exactly the same issue, the bottom band keeps coming off even though it clicks on attaching.

This never happened even once with my Fitbit Charge 4, steady as a rock.

I contacted customer support who went through some steps with me, and I am now waiting for someone higher up the food chain to contact me.

Watch this space...

[DavideFitbit]

@SunsetRunner Thanks for taking the time to share your experience with this. It's good to know that you've contacted the Customer Support team for further assistance with this. You should be receiving a response soon. 

See you around in the Community. 

[Emoore764]

Same problem and now I can’t find my Fitbit.  I’m afraid it fell off without me noticing.

[DavideFitbit]

Welcome to the Fitbit Community forums, @Emoore764. 

I appreciate the information that you've shared about this inconvenience with your Charge 5. I'm sorry to see the device fell off and it's lost. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

Have a good day. 

[Emoore764]

I’ve located my Fitbit but it still doesn’t delete the fact that it is constantly falling off

Get Outlook for iOS<>

[DavideFitbit]

@Emoore764 Thanks for sharing this update and for confirming that you were able to find the device. That's good news! 

In this case, if the device is still falling off, please make sure to continue the communication with the Support team so they can let you know what are the options available for you. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

See you around.