Charge 5 band coming off

[vikvac49]

One side of the watch, the band keeps coming off is anyone else having this problem? I think I'm going to take it back to the store for a replacement watch, I can't afford to lose the watch because the connector is faulty.

Moderator edit: subject updated for clarity

[DavideFitbit]

Hello, thank you for sharing that you've been experiencing this inconvenience with your Charge 5, @vikvac49.  

In this case, since this is related to a hardware issue, I do recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed or what options are available for you. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

[vikvac49]

Yea this is a hard NO for me, the band continually coming off is NOT supposed to happen, eventually it will get lost, also I had to turn off a lot of features that I wanted to use due to the battery draining after a few hours. I was not impressed with the 5. I took it back to the store for a refund. I REALLY, REALLY wish you all had not screwed up the fitbit charge 3, that horrible upgrade was a killer, I loved the 3 before the screw up and you all never fixed it, such a shame. I do still have my fitbit 2 and it still works so I will use it but not happy about the 5.

[DavideFitbit]

@vikvac49 Thank you for sharing this update and all your comments about the product. I'm sorry to see that yo had to return your Charge 5 due to these problems.

Thanks again for all the information provided; the team continues to work to improve the Fitbit experience and your feedback is big part of that process. 

See you around. 

[9v9z9f]

I had the left side of the band (strap) come off.

[DavideFitbit]

@9v9z9f Thank you for sharing that you experienced the same problem with the wristband of your Charge 5. 

If you haven't done so already, please make sure to get in touch with the Customer Support team so they can provide you with further instructions. For a faster response, you can get in touch with them via chat or call them directly. You can click here to get connected. 

See you around. 

[Itchybuzz]

Hi!  I currently have a Charge 3 that i've had for two years.   the band is popping off for me a lot now (i've already replaced it).  Was hoping an upgrade to charge 5 would resolve thinking fitbit may have improved their connection mechanisms but sounds like its a problem for you?

[9v9z9f]

I have a Charge 5 Fitbit, the left side of the strap just comes off sometimes.

Moderator edit: format

[DavideFitbit]

Hi, thank you for sharing your inquiry about the Charge 5, @Itchybuzz. 

I've seen some reports about this in the forums, but it's not very common for the Charge 5. Keep in mind that every case is evaluated individually and if you experience any problem with the band coming off, you can get in touch with the Support team so they can let you know what are the options available for you. 

If you continue to have this issue with your Charge 3 wristband, I also recommend that you continue the communication with the Support team for further assistance.