help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 band is very loose

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-25-2023 15:38 - last edited on ‎02-27-2023 04:49 by Fitbit Moderator

‎02-25-2023 15:38 - last edited on ‎02-27-2023 04:49 by Fitbit Moderator

I just got my fitbit Charge 5 and it fell from my arm 3 times because the conection between the Watch and the band is very loose.

i live in Brasil and can’t return it to the store. Please help me with a solution. The watch is very new. 3 days!!

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
3 REPLIES 3

‎02-27-2023 04:50

‎02-27-2023 04:50

Hello there, @Betyt. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Charge 5 bands. 

 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

 

I hope we can get you back on track soon.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎02-27-2023 05:48

In response to MarreFitbit

‎02-27-2023 05:48

Hi @MarreFitbit. they answered me on the Instagram saying that the support will contact me but I’m still waiting for a solution for the case.

Best Answer
0 Votes

‎03-01-2023 02:46

In response to Betyt

‎03-01-2023 02:46

Feeling very very disspointed!

i bought a broken product and you can’t do anything about it??? I live in Brazil but I told  support I have an address in USA. It is very dispointing to spend more than 100 dolars and put it in the trash because you can”t do anything about it!! Worse client support I have ever seen!!

Best Answer
0 Votes