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Charge 5 band latch broken - how to remove it?

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‎10-03-2022 15:42 - edited ‎10-04-2022 14:06

‎10-03-2022 15:42 - edited ‎10-04-2022 14:06

While removing the band from charge 5, I saw one of the "clip" that connect the band to the device was out.

While trying to reposition it, I wrongly reassembled it the opposite way.

Now is not coming out, what can I do?

 

https://ibb.co/19SjGHy

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‎10-03-2022 18:37

‎10-03-2022 18:37

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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