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Charge 5 band won't stay on

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‎09-06-2023 10:31 - last edited on ‎09-07-2023 03:42 by Fitbit Moderator

‎09-06-2023 10:31 - last edited on ‎09-07-2023 03:42 by Fitbit Moderator

I purchased my Charge 5 May, 2023.  I tried to change bands with a band that came with my Charge 5 and it will not stay fastened.  I am afraid I will lose my watch if I wear it.  Any suggestions?

Moderator Edit: Clarified subject

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‎09-07-2023 03:10

‎09-07-2023 03:10

Welcome to the Fitbit community, @Gerlachian!

Sad to hear that you're having an issue with your Charge 5.
If you're using a genuine Fitbit band there should be no hassle attaching it your device. Please check if the clasp on your device can move without problems and if it is snapping back when you pull it. And make sure there's no debris in the slot below. Also please try if you hear a slight click when attaching the band to your device.

If in doubt, I'd suggest contacting Fitbit support for further assistance as your Charge, being less than a year old, is covered by Fitbit's warranty:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎09-07-2023 03:44

In response to Talahthas

‎09-07-2023 03:44

Hello there, @Gerlachian. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the inconvenience with your Charge 5. @Talahthas Thanks for your help and advice!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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