Charge 5 band

[Reynessa]

Two weeks ago, when i finally saved enough money to buy a charge 5, i was kinda disappointed with the band. The latch didn’t stay secure and it was uncomfortable wearing it. I ordered some cheap bands last week to try them out but before they even got here, i lost my charge 5 😢. My mom passed away recently and she didn’t exercise at all so I figured i’d start a healthy lifestyle. I know to some people $150 is not much but if your loved one doesn’t have life insurance and you just paid $12k on funeral expenses, $150 is a lot of money 😢. Anyway, has anyone encountered any problem with the band? Thanks

[Odyssey13]

Hi @Reynessa  losing a loved one is never easy. I'm sorry about your mom.

You can always get with customer support. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
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INDIA: call 000 800 050 1057
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Other contact options:

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[charleskn]

@Reynessa, I am so sorry to hear about your mother. 

For your missing Charge 5, if it still has a charge, there are some apps available to help you find bluetooth devices.