Charge 5 bands keeps unclasping

[Bwillman]

Anyone having any issues with charge 5 bands? Mine un clasp every night whole sleeping and sometimes even during the day when putting on a sweater or jacket.

Moderator Edit: Clarified subject

[Wibby]

Hello @Bwillman , do you mean it undoes by itself or comes away from the tracker itself?

There is a thread about people having problems with the lower band detaching from the Charge 5.

I'm putting a link here for you just in case:  Band falling off 

I don't remember seeing anything about them coming undone where we snap them closed, but someone else might.

I hope you can get some help.

[LizzyFitbit]

@Bwillman Welcome on board. @Wibby Thanks for stopping by to help our new friend.

@Bwillman Thanks for letting me know about your Charge 5 bands. Because this isn't the experience that we want you to have, I went ahead to review your details and I noticed you already have a case created with our Support team. It seems they're providing you with further assistance, so please keep an open communication with them.

[Julia_G]

Hi, @Bwillman , sometimes you do need to clip it on and then give it a little wiggle and tug left and right to make sure it really is clicked in.  Also with Charge 3 I found swapping sides on the band fixed my issue with it falling off.

[AZWolverine]

This is the worst watch band I've ever had. The tracker is great, but whoever designed the band must not use it.

[LizzyFitbit]

Hi there, @AZWolverine  @Julia_G Thanks for your help.

@AZWolverine Thanks for taking the time to share your feedback. I understand your point of view and I'm sorry for the experience that you've had with your Charge 5 bands. Our team strives to improve our devices and accessories based on the feedback shared by our members, please know yours won't be the exception.

If you haven't done so, I'd recommend getting in touch with our Support team so they can see what can be done to help you out. They're available via chat and phone, just click here to get connected with them.

See you around.

[PheonixBunny78]

I’m having the same issues and support is making me jump through hoops to get a replacement pebble. I’m almost to the point of no longer wearing a Fitbit.

[LizzyFitbit]

Hi there, @PheonixBunny78.

Thanks for letting me know about your Charge 5 and your interaction with our Support team. Before anything else, let me explain that every case is handled individually and depending on the scenario, there will be some requirements that our Support team needs to fulfill to complete the warranty claim. However, I understand your point of view and I've sent you a private message to help you out with this situation. Please make sure to check your inbox.

I'm sorry for any inconvenience this has caused. Your feedback is truly appreciated and we'll continue working to improve our services.