Charge 5 battery and other problems

[Kincaid1]

Hi, my charge5 worked accurately from January 22 until august 27, 2022.  Overnight, it started draining the battery rapidly, hugely overestimating my miles, and quit tracking sleep.  I’ve restarted it, reloaded the app, yet the problem persists. What’s up?

[Gr4ndp4]

Hi, @Kincaid1, welcome to the community, your best way forward may be to talk to "Customer Support" using the chat facility or phone for a prompt response. Before starting the call get all your ducks in a row noting the steps you have taken to investigate.

Cheers

[Dangu]

Hi all,

I came across this post while looking a help for a similar issue.

I tried to contact support but there is no link available to the contact of any form, it all referred me to the community portal.

My Problem is almost similar to what Kincaid1 described under this topic. My charge 5 started suddenly to drain the battery within few hours, after charging it to full, since a couple of days. I am having it since Nov. last year.

I really appreciate if you could offer me any tip to the problem here.

Best regards

Qagniu

[Gr4ndp4]

Hi, @Dangu, I suggest you wait a few hours and try the link again, Customer Support is often in a different time zone to the help seeker.

I hope this helps.

Cheers

[XXXX1234]

I'm having the same issue! My 7 month old Charge 5 has always needed charging once a week. Monday it was at 15% and I charged it as usual. Tuesday night it was dead, the screen wouldn't even light up. I charged it again, and it didn't even last all day Wednesday. Charged it again and left it on the table, didn't wear it, and it was dead in about 5 hours.I have also had to manually sync it several times lately.

I'm having zero luck getting through to customer support.

[Dangu]

Hi @Gr4ndp4 , many thanks for replying to my question. But still I assume that fitbit is no more providing support per chat, telephne or email. I sent them Email and got a reminder that they don't process any email inquiries. I tried chat but the chat is also not even activated, the same is true with telephone.

It is interesting that a number of people are facing the same issue at almost the same time.

Hope someone will come up with a tip for the problem here.

Thanks again and have a great weekend.

[Kincaid1]

I was able to chat with a customer rep yesterday. Still have the same problems though.

Sent from my iPhone

[SusieQbx]

This happened today and also happened two weeks ago. I’m so tired of contacting customer service and get the same advice. Log off, log back in, turn the phone off and on etc. These are technical problems with Fitbit. Turning it on, off etc does nothing. The exact same thing happened two weeks ago and eventually Fitbit fixed it. Hundreds of customers had the same issue at the same exact time. Today the whole issue of dead battery minutes after being fully charged and not counting steps etc. If Fitbit doesn’t correct this once again for good, I will be compelled to switch to a competitor

[randrews0407]

FitBit customer support has been no help, and I agree, this is likely an enterprise-level issue that they aren’t being forthright about.  My husband has a Charge 5, I got a Versa 2 when the bezel on my Inspire 2 cracked.  Sleep tracking and scoring abruptly stopped on both of our devices within the last month.  I created a ticket and been getting the runaround ever since despite being under manufacturer warranty.  They keep on saying they are escalating the issue and wait 48 hours to receive follow-up … it’s been over a week and I spoke a couple reps who seem really nonchalant, one who flat out said “there’s nothing I can do” and rudely ending the chat.  

I am considering going back to AppleWatch because I have an iPhone, Apple Music and a Peloton which all integrate better. The only gripe I had was having to charge it more frequently; but I never had functionality issues.  Also, at least then, I have an option to set appointments with a Genius at a local storefront and they can easily swap out devices.  

FitBit has been suspect ever since the Google acquisition.