Charge 5 battery and syncing issues

[ADClarke]

I’ve done the reset on the charger and watch and charged my Fitbit to 100%, less than an hour later it’s down to 78% and the time showing on the watch is not correct. Any advice would be appreciated. 

Moderator Edit: Clarified subject

[RiekoC]

Hello @ADClarke 

When my Charge 5 battery started to have rapid battery drain, I restarted & recharged my device multiple times over several days. As soon as I saw a rapid drop in battery, I restarted my device and put it on the charger right away. Eventually, this process got my Charge 5 "unstuck" and the battery went back to lasting 6-7 days. There's no guarantee that this will work for you, but it might be worth a try.

Regarding the time on your device, it should be getting the time & date from your phone when it syncs with the app. You might want to confirm that your time & location settings in the app are still correct:

• Tap on your picture (Android) / gear icon (iOS) in the upper right of the Today page in the Fitbit app
• Tap on Fitbit settings
• Tap on App settings
• Confirm that Automatic time zone & Automatic location are turned on

If you have Automatic time zone & Automatic location turned on but the time is still incorrect on your Charge 5,

• Turn off Automatic time zone & Automatic location.
• Manually set your time zone to something different
• Go back to the Today page & do a manual sync
• Go back and turn on Automatic time zone & Automatic location
• Go back to the Today page & do a manual sync

This usually gets the Fitbit back to showing the correct time.

[MarreFitbit]

Hi there, @ADClarke. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the battery of your Charge 5 is still draining. We're here to help! @RiekoC Thank you so much for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

[ADClarke]

The situation has gone from bad to worse, I’m not impressed. The watch is now trying to reboot constantly when in the charger but I get a black screen and still the wrong time once off the charger, I have spent the evening restarting the device and plugging into the charger, changed the settings etc. Having contacted you previously , I was advised to delete some apps for the Fitbit. Not exactly getting what I paid for now. I’m sick of this and feel like I’ve wasted my money. Having read all the problems other users have had and how they’ve been left unresolved, I think I’ll be shopping elsewhere

[LopezLopez]

Please add the recommended steps to this thread, I am also having a similar issue

[Clueitj]

Having the same problem on 10 month old (already replaced before same problem) watch with no help from Fitbit. Disgusting service from what used to be high quality and expensive brand. Wont buy Fitbit again and advise anyone else not too.

[Gero27]

I am also having the same issue since March 26. Anything we can do to resolve this?

[Clueitj]

Fitbit not interested in the problem. So only solution is to throw my watch
in the bin.
Very angry

[ADClarke]

Having spent many hours trying to fix the problems myself. Hours that I’ll never get back and could have been doing something else, I finally gave up and ordered a new tracker. It’s NOT a Fitbit and will never buy one again. Years of being a loyal customer and only ever buying Fitbit have counted for nothing. The customer service is none existent and the advice given is the shame bull***t to every single issue that resolves NOTHING. Amazingly, my watch decided to start working again this morning without further intervention. But how long for?? Too late, much too late. Fitbit can do one. They’ve had my money and as far as I’m concerned, they’ve robbed me. 

[Clueitj]

Agree with all you say.

[juliebit]

Mine started doing the same thing two days ago. Went through all the steps, hours of frustration. I agree with you this is obviously a technical error with Fitbit and they are not offering any compensation nor claiming responsibility for some change they have done. So angry.