Charge 5 battery dead after unplugging when it says it was 100%

[Jtd543]

I had my charge 5 plugged in overnight and when I woke up, I took my charge 5 off the charger, the screen on the charge 5 went blank. Nothing was responding, including the heart rate sensor. But when I plugged it in again, it booted up and says it’s 100% (so it still works while it’s plugged in) but when I unplug it, it went blank again. Like, the battery is dead once I unplug it off the charger. 

I’ve tried resetting it by pushing the button three times from the charger while the charge 5 was plugged in and then took it off the charger after it booted up. It didn’t work. While the charge 5 was plugged in, I went on the Fitbit app and uninstalled every app that can be uninstalled and changed the clock face (It synced successfully). On the charge 5 (While plugged in) I turned off heart rate and heart rate notifications, brightness to dim, screen-time to default, always-on display off, gps set to phone and the battery still went flat when I unplug it. All that for nothing.

So the last step I could think of was, going into device info, on my charge 5 and clearing my user data. It successfully cleared my user data. I also tried unplugging my charge 5 after it cleared my user data and it still died. So I plugged it in and I set it up back to my phone again and it made no difference. 

My charge 5 is fully updated to the latest version. This is definitely a battery problem, I don’t know what happened while I was asleep. It was charging the whole time, last night. The electricity around my house seems to be working fine. I’m worried that this charge 5 might not be able to get fixed, that I might have to buy a new one (but I don’t have any money). My parents will get angry at me if they find out about my charge 5 problems. I don’t know why I’m posting at this point, the only solution now is just contacting support. But like I said, I’m too afraid. 

[Odyssey13]

Hi @Jtd543  customer support is actually the best place to start. They are trained to ask you the right questions to figure out what's going on with your Charge 5. You might want to try the chat or phone feature, as it's the best way to get with them. https://myhelp.fitbit.com/s/support?language=en_US 

Your parents shouldn't be mad at you, but try getting with support first. Next time, don't leave the Fitbit on the charger all night, as it only needs a few hours to be fully charged.

[Jtd543]

It was a success! There’s a replacement on the way. I don’t have to pay for it! I didn’t know there was a chat feature. I will take good care of the charge 5 replacement. Thanks for replying!

[Odyssey13]

Wonderful news @Jtd543  when the replacement arrives, set it up as a new device on an existing account and your history will be there to continue the journey!