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Charge 5 battery died overnight

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I've had my Charge 5 for a couple of years now. I regularly keep the battery charged pretty high (plugging it in while I'm at my desk at least once on most days). Yesterday I charged it during the day to at least 80%. This morning I woke up and the battery was completely dead. I haven't changed anything I do with it. Does this mean my device is on its way out? I think it's too young for that.

Moderator Edit: Clarified subject

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Hi there, @YEM. It's nice to see you around the Fitbit Community Forums. I'm sorry to hear that your Charge 5 has died out of the nowhere. I understand where your concern is coming from. I will do my best to help you with this! 

Have you tried restarting your Charge 5? If not yet, please see How do I restart my Fitbit device?

As per the description of your post, it could be a sign the contacts need cleaning. Dust and debris can accumulate over time. Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?

Nevertheless, bear in mind that as all rechargeable batteries age, they deteriorate to some extent and an older device will need to be charged more often than a new one. The best way of minimizing this effect is to avoid deep discharges of the battery. To maximize the overall life of your Fitbit device's battery, ideally keep it between 20-80%.  Many people find that a daily battery boost works best ( e.g. giving it a 15 minutes charge while you are showering in the morning).

Additionally, please find below some tips to best charge Fitbit devices:

  • Use only genuine Fitbit charging cables
  • Use only UL-certified wall chargers
  • Avoid USB battery packs
  • Charge at room temperature

For charging purposes, your charging cable or your base station can be plugged into any USB power source, including but not limited to:

  • A computer
  • A Wall A/C to USB adapter, commonly found with smartphones
  • A DC to USB adapter (vehicle power port)
Maria | Community Moderator, Fitbit


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