I have had the new Charge 5 for 6 weeks now which was sent from Fitbit as a replacement for my previous Fitbit Charge 4 which stopped working during it's warranty period, and I have had ongoing issues from the very beginning. The battery discharges within a day. GPS is off, the phone is not set to always on, I have uninstalled the SpO2 app and have disabled all notifications as requested to do so by customer servcie. I have therefore disabled all of the features that were selling points of this device in order to attempt to get a decent battery life. Apparently the battery should last up to 7 days, but even with all of the features turned off, it won't even hold charge for 24 hours which is completely unacceptable. I am going round in circles with the 'customer service team' with them stating that as the product is out of warranty they will only offer a discount to purchase a new device, not replace the seamingly faulty product that has been supplied. Has anyone had a similar issue and how was this ultimately resolved?
Thank you.
