Charge 5 battery drained after a few hours

[Doug895]

My Fitbit charge 5 battery is drained after a few hours rather than 3 days. Also the red photo cell on the rear of the watch won't shut off at all. Fitbit is only 2 years old. Does anyone have a phone number I can call for support ?

Moderator Edit: Clarified subject  and word choice.

[Thatshowweroll]

I started having the same problem this poring. Woke up and my Charge 5 was dead, so I put it on the charger. Had it on for 2 hours and it is dead again. I will probably switch, as well. 

[RiekoC]

Hello @Doug895 

I moved your post from the Android platform to the Charge 5 product help forum since your issue is with the device, not the Fitbit app.

Here's the link to contact Support (<-- click). Complete the prompts until you get the option to chat or call.

[MarreFitbit]

Hi there, @Doug895 @Thatshowweroll. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that the battery of your Charge 5 devices are draining quickly. I understand your concern, I will do my best to help you with this!

I've seen you contacted our Support Team after posting here as suggested by @RiekoC. If you have any questions or concerns regarding the outcome of your case, my best advice is to keep the conversation directly with them so they can continue assisting you.

Thanks in advance! 

[Caroms]

I have tried emailing fitbit support but no longer supported. I have tried to get to speak to a person but that is also not apparently an option! My fitbit 5 in November 2022. failed in March 2022. Replaced. That one then failed in May 2023. Replaced. That one has now failed and I was given a code to get a discount on a new fit bit at the beginning of March. I actually wanted to challenge this but suddenly there appears to be no way to contact anyone!