Charge 5 battery draining quickly after the update and it's now stuck on a red X

[MCcombobreaker]

Seeing this in other threads but none of the troubleshooting options work for me and live chat isn't an option because it says there's a high volume of chats at the moment. 

Ever since the most recent update where it switched from Fitbit branding to Google, the battery kept draining every few hours then it just totally died on me about four hours ago with a sad red X on the screen. Can't get it to restart, pulse thing doesn't work, nothing works. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @MCcombobreaker. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still unresponsive. I understand your concern, I will do my best to help you with this!

There are some general recommendations that are usually helpful with any type of display issues. To better assist you, please make sure you've followed the below steps in the order listed:

1. Complete the 3 pulse restart procedure method using the charging cable.
2. Please sync your device in the Fitbit app by tapping your profile picture > Charge 5 > Sync Now.
3. If you  can't sync, please try tapping on your profile picture > Charge 5 > Tile to see if the firmware banner appears (since a new firmware version has been released for the Charge 5).
4. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 

If none of the above seems to work, may I know if your Charge 5 vibrated during the restart process? Have you allowed your Charge 5 to be charged for around 2 hours? 

[MCcombobreaker]

Yes! I let it die twice and then it finally did vibrate during the restart
process the third time I tried.