01-29-2024
14:19
- last edited on
01-30-2024
05:11
by
MarreFitbit
01-29-2024
14:19
- last edited on
01-30-2024
05:11
by
MarreFitbit
Charge 5 battery drain after latest update. Last only 1 day!
Update: Looks like many are also having the same problem. I've already taken steps to minimise power usage. What is the solution, if any?
Moderator Edit: Clarified subject
01-30-2024 05:15
01-30-2024 05:15
Hi there, @Koh9. Welcome to the Fitbit Community Forums. I'm sorry to hear that the battery of your Charge 5 started draining after the update. Thanks for taking the time to try troubleshooting this inconvenience before posting here.
I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly.
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01-30-2024 14:35
01-30-2024 14:35
If it doesn't work to a reasonably expected extent even after trying their remedies, then look into a warranty ecchange: if not readily authorized via Fitbit, then force their hand as applicable, perhaps per an implied warranty of merchantability (depending upon jurisdiction of sale).
01-30-2024 15:02
01-30-2024 15:02
Same problem here. What is going on?