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Charge 5 battery draining quickly

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‎08-03-2023 03:43 - last edited on ‎08-03-2023 03:59 by Fitbit Moderator

‎08-03-2023 03:43 - last edited on ‎08-03-2023 03:59 by Fitbit Moderator

I’ve been unable to use my Charge 5 all week due to its inability to charge. Last night I left it at work on the charger and got in this morning to see it’s still at 0% I’ve tried pressing the button on the charger three times, as advised, but still no luck. With the number of people stating the same types of issues, I can’t believe this is something we’ve all coincidentally done to our devices at the same time. Is Fitbit going to step up and make a statement about how they’re planning on resolving this issue? 

Moderator Edit: Clarified subject

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‎08-03-2023 04:02

‎08-03-2023 04:02

Hi there, @Lenny75. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Charge 5. We‘re taking your comments and sentiments in regards to our products into consideration.

For battery draining too fast, please follow these troubleshooting steps as well. If any of these issues persist, please get in touch with the Customer Support team as soon as possible, so they can provide you with the next steps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-03-2023 04:02

‎08-03-2023 04:02

Hi there, @Lenny75. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Charge 5. We‘re taking your comments and sentiments in regards to our products into consideration.

For battery draining too fast, please follow these troubleshooting steps as well. If any of these issues persist, please get in touch with the Customer Support team as soon as possible, so they can provide you with the next steps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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