Charge 5 battery draining quickly

[Becky0403]

Charge 5 received as a replacement to faulty charge 4, stopped working within 2 years of having the 5,  told nothing they can do as it was a replacement, neither device lasted the 2 years. Disappointing as liked using Fitbit but battery developed a fault.


Moderator Edit: Clarified subject

[Snazzyru]

Hi, 

How do you know the battery developed a fault? 

I am having issues with my Charge 5 battery but having googled it, it seems a very well known issue!

[MarreFitbit]

Hi there, @Becky0403 @Snazzyru. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention, I'm sorry to hear that the battery on your Charge 5 devices are not lasting as expected. I understand how you guys must be feeling. We're here to help you! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance!