Charge 5 battery draining too fast

[SharleneH]

I have had the new Charge 5 for 2 days. The battery discharges within a day. GPS is off, the phone is not set to always on. In looking over the troubleshooting instructions from Fitbit, it seems that you essentially have to disable all of the features that were selling points of this device in order to get decent battery life. Even my ancient Charge 3 got 6 days on one charge! Has anyone with this battery problem found a solution other than disabling everything?

[jsjaxn]

I’m on day 9 (I think) with 27% remaining but am curious where mine came from. From where did you get the country of origin as I didn’t keep the box or literature and don’t see anything on the device stating country of origin.

[Bike-man]

Scroll to settings, scroll to device info, scroll to regulatory info, scroll to the very end and you will see “made in………”.  

[Nittybit]

Hi I charged last night about 11pm to 100% this morning I am down to 65%. Customer service sent an email saying they can tell it has a problem and offered me a replacement or 50% off.  But on the details it says replacements can be new or a  re manufactured one and the warranty on the replacement is only 3 months. My fitbit is a couple of weeks old I don't want to risk having a 3 month warranty on a replacement  with all the problems I have had.  Can you explain this in more detail?   Not sure what to do since the solutions provided are not satisfactory unless you can guarantee  a brand  new( not remanufactured )  replacement  preferably not made in china and the full warranty . Thank you 

[Ash0R01]

@Nittybit that's quite an interesting insight regarding the replacement units being remanufactured/new and with limited warranty.

IMO that's not really a fair resolution; even if one got a new unit as a replacement, by reducing the warranty to 3 months, they customer is being penalised for receiving a faulty product in the first place!

Since I had purchased from Amazon, I asked for a replacement that I have received today.

Unfortunately this unit is made in China too so if I face the same issues as the first one, I'll return for a full refund.

If it was viable for you, maybe asking for a full refund and purchasing from a brick and mortar might make sense? 

The bottom of the box tells you where it was manufactured and you'll still get the full warranty rather than taking a punt with a replacement suggested by customer service? 

[Bike-man]

Ditto to what Ash0R01 has suggested.   You should be able to get new in exchange for your 2 week old device with full warranty.   Fitbit needs to make good on these.   They must know by now that there are a batch of Charge 5’s that have battery issues.  Either issue a credit, create a firmware update that works, or replace defective units with new ones.  

[SunsetRunner]

Exactly.

[Abcrisger]

Mine’s manufactured in China. I guess those units manufactured in malaysia has a better chance of not having this battery issue

[SunsetRunner]

Mine is from China. 

[Bike-man]

Seems that may be the case.  My Malaysian has a full 5 days in and 45% remaining.  

[Nittybit]

I decided to take it back to the big box store and get another one. The people at the store  were nice and checked the boxes all sadly from China. If this one does not work properly I will take it back  . This entire process has been a time consuming nightmare and very disappointed in the support they offer.  I like the features so I hope it will work properly we will see. I know someone who got a china one about the same time I did and they have not had issues I don't think . Fingers crossed .

[SunsetRunner]

I hope your new one works for you. Keep us posted. As far as their support I totally agree. It sucks.

[Petecdavis]

Mine was made in Malaysia, but I did have battery issues for the first week. However, after doing a reset following a full charge, I am now getting over 7 days use out of 1 charge.

[DavideFitbit]

Hi everyone, thank you for all the comments and feedback that's been shared so far, although users may still be experiencing this inconvenience with the battery life on Charge 5, it's good to see that many others have either resolved it or have received a replacement device after contacting the Support team. 

For any new users visiting this thread, please take a look at the steps described here. This has been useful for other people who have experienced this same inconvenience. Additionally, make sure that you've also tried restarting your device using the 3 pulse method: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

If you don't see any improvement with battery life, please give us a call or chat with us and the Customer Support team will let you know how proceed. Click here to get connected. 

See you around. 

[jsjaxn]

Within the Fitbit app? There is no Device Info section in the Settings of my app.

[Wibby]

Hello @jsjaxn 

It's on the Settings on your Charge 5 itself.  Settings, then Device Info, then Regulatory Info (you have to scroll right to the very end of it).  It's also printed on the bottom of your box.

[jsjaxn]

D’uh. Thanks. 🤦‍:male_sign:

[Abcrisger]

Ive just received my replacement. I hope this one lasts longer and wont have the fast draining battery issue. 

[SunsetRunner]

Glad you received it! Hope this one lasts longer. Question. Did you have to return the old one before you received your new one and if so, how long did it take for you to receive it?

[Abcrisger]

Filed for replacement last dec. 31, then received the replacement today, jan 7. Received it in just a week! Hoping this one doesnt have the faulty battery anymore. 

[Abcrisger]

And its actually made in Malaysia this time! Having good feels from this 😄