Charge 5 battery draining too fast

[SharleneH]

I have had the new Charge 5 for 2 days. The battery discharges within a day. GPS is off, the phone is not set to always on. In looking over the troubleshooting instructions from Fitbit, it seems that you essentially have to disable all of the features that were selling points of this device in order to get decent battery life. Even my ancient Charge 3 got 6 days on one charge! Has anyone with this battery problem found a solution other than disabling everything?

[bbunge]

Well folks, surprise, a new firmware release for me today! Version 57.20001.188.58. As always do the upgrade with the Charge 5 plugged into the power supply. It warns it could take up to 40 minutes but mine seemed to get done in 20 minutes. Will have to report back in a few days with any changes in performance.

[shimsim]

Got this update 2 days ago, didn't notice any changes and can't seem to find any changelog for this update. Does anyone know what this one is for?

[Milo5712]

I thought I'd update my experience since I last updated in October 13. My original CH5 (bought 29 June!) started failing after the update in early Sep. I got a replacement CH 5 on 13th Oct - which, same as Jenny05, came with the update already there. I'm NOT going to apply this till I use it for another month or so. Since I've had my replacement I get about 9.5 days out of the battery (I'm not very active at my age)! This has been constant since receiving the replacement. So (fingers X) it continues! If all is still going well in a couple of months, I will apply the update and see how I fare.

[WellnessMatters]

I thought I would come and give my update as well. I received my replacement CH5 back in August and I have ignored the update prompt that greets me everytime I log in. My Fitbit has been working perfectly, and I'm getting 7-10 days of use. I don't think I will do the firmware update it's pushing until some in here can verify it works. At this point I might just ride it out with no update until I upgrade to a new device or switch brands.

[GDSchulz]

The update is fine. No effect on battery usage. I was getting 9 days on a
charge before and I'm still getting 9 days. After nine days I still have
about 20% charge remaining, at which time I charge to 100%. Then I restart
the Charge 5 using the restart option on the settings. I applied the
update months ago. No problem, but I still feel it's prudent to do the
restart after charging, whether it's needed or not. It only takes a minute.

[tcat007]

I've done the update and get 8-10 days every cycle.

[SayYes]

#METOO

I purchased my Charge 5 December 2021.  It worked great until a few weeks ago when the battery keeps running down in less than 24hrs.  I've tried all of the solutions in the Best Answer link and I still have to recharge 2-3 times a day.  If I don't find a solution soon, I'll just get an APPLE WATCH.

I did all of these steps and it DIDNOT WORK.  I still have to charge my Charge 5, 2-3 times a day.

[shimsim]

@SayYes If you are in warranty just contact support, they should have no problem sending a replacement. if you are out of warranty, please consider adding your experience here - https://community.fitbit.com/t5/Charge-5/Charge-5-experiences-reliability/td-p/5094537/page/2 because you are not alone

[Tvanlengen1]

How is your charge 5 lasting so long? Mine is not and I just got it two weeks ago. I charge it regularly because the battery will start to die within a couple days. That's only if I'm not using it regularly. I've had an 80% drain overnight. I don't understand why. I turned some of the features off the drain the battery but if that's what it takes that should be part of the setup plan and explanation when you get it

[bbunge]

I am getting over a week on a charge now. I am not using the GPS mapping feature as I am not going out on my bike as it is too cold. If you do use the exercise tracking make sure to turn the tracking off after your workout as that will use more battery. Also check that the Charge 5 has the current firmware. 57.20001.188.58 

[BlanchezSharpe]

Same here, mine started having isses right before Christmas, are your sensor lights also giving you issues? I have done a reboot and firmware update and followed the steps mentioned and nothing is working for me either. I charged it overnight and according to my phone it charged only to 64% so mines not even charging correctly anymore.

[Milo5712]

I just thought I'd post an update on my situation.

Re-cap: brand new Charge 5 30 June 2022 - getting about 9+ days of charge from battery (my Fitbit 2 it replaced only lasted 2 days!!!); applied Firmware update first week of September (or thereabouts); straight away had the battery draining issue and had to re-charge every 2 days (sometimes less!!!). Went through all the usual things to try; rand Fitbit, tried some more things all to no avail! So Fitbit replaced my Charge 5. Came with a Firmware update ready to go. NO way I was doing that!

So, since 13th October, when I received the replacement & started using it, I have been once again getting 9+ days of battery.

So since it has been going well I finally applied the Firmware update today. I will closely monitor my battery (as I have been) and see how I fare.

[LesleyMY]

I received my replacement at the end of November 2022. I installed the updated firmware and so far (touch wood) it's giving me 9 days between charges. Fingers crossed this continues. Good luck.

[Gonza83]

In my case the watch worked for a year. The suddenly it started to reboot and the battery didn’t last for more than an hour. I figured out how to fix it. I ended up removing the device from the app, turning off the heart rate monitor and notifications from the the watch and then repairing it. Now works perfectly.

[DocRoot]

> "...and then repairing it."

Errrm, how did you "repair" it?!

[shimsim]

@Gonza83 so you are using it without the HR monitor now? or did you enable it again?

[Gonza83]

I enabled it again. Actually, when I repaired it the monitor got enabled
again.

[shimsim]

@Gonza83 Its still not clear to me, can you explain what you mean by 'repaired it'? Does it mean you just followed the specific steps you mentioned or that you did some actual physical repairs on the watch?

Maybe you can list the steps you took, so its easy for others to follow, e.g.

1. remove the device from the app (on my phone)

2. disabled HR monitor (on the device)

3. disabled notifications (on the device)

4. paired the device with my phone again

Then it started working again as expected 

Thanks

[Gonza83]

It is exactly as you described. By repairing I meant re-paired it. Like
pairing it again. Sorry about that.

[shimsim]

@Gonza83 no problem, thanks for the clarification 😉