Charge 5 battery draining while using GPS

[Ginger2320657]

Hi I have recentley aquired a fitbit charge 5. After turning the Gps and Sp02 off and turning off other alerts and always on display, I found the battery lasted over a week.

However, whilst using it in an 11 mile walk yesterday with the GPS and tracking on for around 4 hours the battery had gone down to 34%!

Is that normal for this watch? And if so is it really fit for purpose for longer hikes?

Regards

Ginger

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Ginger2320657. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Charge 5. I understand your concern, I will do my best to help you! 

As a first approach, I'd recommend to follow the recommendations listed in this article to improve or extend battery life.  There are a few features that would make the battery drain faster than usual, even in one day. Some of these features are: 

• Built-in GPS (Charge 5 can have a battery life of up to 4 days when using this feature regularly, or up to 5 hours if you use it continuously).
• Always-on display (Charge 5 can have a battery life of up to 3 days when using this feature). 
• Tracking SpO2 (Fitbit points out in this article that you may have to charge your Fitbit device more often when collecting SpO2 data).

If this doesn't apply to you, another step that has been helpful for other users having battery draining problems is the three pulse restart procedure using the charging cable. Nevertheless, since you mentioned you already tried that, please confirm that you performed the restart as described below:

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second.
3. Wait 10 seconds or until the Fitbit logo appears.
4. If the device doesn’t restart, wait 15 seconds to try again.