Charge 5 battery drains very quickly

[smullins3000]

Yes, this is the same complaint as so many on this site. I have tried all of the steps that have been outlined in other posts on the subject, including multiple restarts in a row, a factory reset, logged out of the app and back in, re-paired the fitbit, etc. 

I'm really here to say that I'm tired of this poor customer service from GOOGLE and to say that I very likely won't be back. I'll purchase from another company from now on. All the best to the employees here that I'm sure are struggling to try and put a good face on these problems and have to deal with what I'm sure are a bunch of irate customers. You've been let down by your company. I've been let down by your company. 

[Gr4ndp4]

Hi, @smullins3000 , welcome to the community, have you reviewed Why isn't my Fitbit device's battery charging? - Fitbit Help Center ? I use rubbing alcohol (Isopropyl 70%) to clean the back of my Charge 5 with cotton wool & a cotton bud to detail the gold contacts. Warm soapy water will do the job if you do not have any rubbing alcohol. Take a close look at the two little pins on the charge cable puck, they should be equal and free (they are spring-loaded) If you are still stuck contact "Customer Support" as recommended in the link above, use the chat facility or phone for a prompt response.

Let us know how you get on by posting here again.

Cheers

[Superficies]

They said it's discharging quickly. Not that they can't charge it.

I'm in the same boat and I'm tired and furious. 

[smullins3000]

What Superficies said. It drains insanely fast, it doesn't have trouble charging. 

[Dubsea]

Mine has the same issue. The clock face does not dim at all.